Frequently asked question

In an instance where you forget your password, select the forgot password on the login page and provide your email. A password reset link will be sent to your email address to enable you to reset or change the password.

To make changes to your account information, either shipping or email address; select your account profile, then go to email to make the necessary changes and update. After that, select address to either delete or edit.

Yes, please. It is in the discretion of the Management to offer discount or promotions. Notifications will be sent to customers as at when these services are being rendered.

Our customer support team is available to give any assistance from Monday to Friday, 8:00 am to 5:00 pm. Our support platforms (Message, WhatsApp, and Emails) are also available 24/7. Any message that comes in on weekends and after 5:00pm will be addressed as soon as possible.

No please.

Processing and refund duration is at the discretion of the Management of the Gallery Products Ghana. When every necessary arrangement has been made, you will get notified on the duration. However, note that any refund is possible when the products falls under those meeting the requirements.

Yes. Kindly refer to the general terms and conditions on the return policies.

You will have to notify the office by filling the support form or calling the support team on 0302523930. Once you send your request, the team will contact you on the return process. Kindly note that a defected or damage product cannot be returned.

We have Regular and Instant Delivery Services. Below are the costs: 1. Instant Delivery within Accra & Environs 24 Hours GHS35.00 2. Regular Delivery, Accra & Environs 2-3 Working Days GHS15.00 3. Regular Delivery Nsawam 2-3 Working Days GHS30.00

A regular delivery usually takes 2 to 3 working days.

No, you can place an order only when you sign up as a customer.

To become a Vendor... • Log onto www.galleryproductsghana.com • Click on Seller Zone, then Become a Seller • Fill the Shop Application Form • Agree with the Terms & Conditions • Click Apply

Yes, we offer a loyalty program to reward our customers for their continued support. You can earn points for every purchase, which can be redeemed for discounts or special offers. Details about our loyalty program can be found on our website.

We take the security of your personal and payment information seriously. Our website uses industry-standard encryption protocols to protect your data. We do not store sensitive payment information on our servers, as we utilize secure payment gateways to process transactions.

You can cancel your order within a certain time frame after placing it. However, please note that once the order has been processed or dispatched, cancellation may not be possible. For further assistance, please contact our customer support team.

The price displayed on our website includes the cost of the product and any applicable taxes. However, additional charges may apply for delivery fees, depending on your location and the size or weight of the product. These charges will be clearly communicated during the checkout process.

Currently, we only offer shipping within Ghana. We do not provide international shipping services. However, we are continuously working to expand our reach and explore options for international shipping in the future.

Our customer support team is available to assist you. You can reach us via email, phone, or live chat. Our contact information is provided on the "Contact Us" page of our website.

We accept various payment methods, including mobile money, bank transfers, and cash on delivery. Additionally, we also accept major credit and debit cards. Please note that the available payment options may vary for different products or services.

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your order on our website or with the Watt Xpress Ltd courier service.

We offer delivery services across Ghana. The delivery time may vary depending on your location, but we strive to deliver within three (3) business days. Please refer to our delivery policy page for more details.